How can we build a seamless, multi-channel customer experience for a menswear subscription styling service?
Bombfell is a menswear subscription styling service based in New York City. Our customers sign up online, put in their measurements and style preferences, and are matched with an in-house stylist who picks and sends clothes for them at set intervals. Our customers only pay for what they want to keep and are free to return the rest. Because of this model, we prioritize lifetime value and strive to build strong relationships with our clients, which requires a platform that encourages as much feedback and communication as possible.
Given the diversity of projects I work on, an overview of each project is described below: